Returns & Refund Policy
Our Returns Policy
We want you to be completely happy with your purchase. If you’re not satisfied, we offer a 30-day returns policy on eligible items.
Eligible Items
To be eligible for a return, items must be:
- Unopened and unused
- In their original packaging
- Returned within 30 days of the delivery date
For hygiene reasons, we cannot accept returns on any product that has been opened, removed from its packaging, or used. This does not affect your statutory rights.
How to Return an Item
- Contact us with your order number and reason for return.
- We’ll provide you with a return address and instructions.
- Pack the item securely and send it back to us. Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly sent.
- Once we receive and inspect the item, we’ll process your refund within 5–7 working days.
Faulty or Incorrect Items
If you’ve received a faulty or incorrect item, please contact us immediately. We’ll arrange a replacement or refund at no additional cost to you, including covering return postage.
Refunds
Approved refunds are returned to your original payment method within 5–7 working days. You’ll receive an email confirmation when your refund has been processed.
Your Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.